Leading global crypto exchange HTX has issued an official announcement to reinforce user protection and strengthen its anti-fraud framework. The platform has reaffirmed the sole official appeal channels for lifting withdrawal limits and, importantly, launched a new anti-fraud reporting mailbox . The initiative targets scams in which fraudsters impersonate HTX staff and demand illegitimate fees under the pretext of “unfreezing withdrawal limits”. This move marks a critical step in HTX’s evolving strategy toward user security education and systemic fraud prevention. Targeted Fraud Prevention: Official Channels as a Firewall In the crypto asset space, scams that exploit user anxiety—especially those involving fake “asset unfreezing” services—are alarmingly frequent. HTX’s announcement draws a clear boundary: the only valid methods to appeal withdrawal restrictions are via the platform’s in-app Help Center system and the official customer service email ( htxsupport@htx-inc.com ). The service is completely free of charge . Any attempt to bypass these channels, collect fees, or impersonate HTX staff is considered fraud. To combat such activities, HTX has also introduced a new reporting email: ia@htx-inc.com . Users who encounter impersonators or suspicious actors claiming to represent HTX are encouraged to report them. Once a case is verified, the platform will take strict enforcement actions and assist in recovering any associated funds. By designating these trusted channels —bound email and in-app support—HTX is cutting off fraudsters at the source. This simplifies the appeal process for users while neutralizing external attempts to exploit confusion or misinformation. From Process Control to Systemic Security: Building a Trust-Based Safety Framework As a globally recognized digital asset platform, HTX adheres to a “user-first, security-driven” philosophy. This latest update is more than a procedural clarification; it represents a shift from isolated defense tactics to a comprehensive anti-fraud system . On one hand, HTX has proactively integrated the sensitive issue of “withdrawal limits” into its broader risk control framework, presenting it as a protective mechanism rather than a punitive one. With a guaranteed 24-hour response time and real-time case tracking , users now benefit from a service experience defined by transparency and trust. On the other, by reiterating that all appeal-related services are completely free and by introducing an official reporting mechanism , HTX is encouraging its users to become active participants in fraud detection. This creates a shared ecosystem of platform-user co-governance , forming a more resilient and collaborative defense line against scams. Industry Implications: Fraud Prevention as a Shared Responsibility As crypto adoption expands, scam tactics are evolving—especially those exploiting “frozen funds” narratives. HTX’s proactive stance—clarifying its official processes and launching a fraud reporting channel—signals a paradigm shift: from reactive to preventative, from siloed to systemic. This model provides a valuable blueprint for the broader industry. Effective anti-fraud strategies are not just technological, but ethical and collaborative. Platforms must set clear policies, empower users, and act decisively against bad actors. Only through such unified efforts can the space maintain its integrity and ensure user confidence. Looking ahead, HTX will continue to strengthen its identity verification systems and behavioral risk controls, while collaborating with global regulators, industry partners, and cybersecurity firms to build a safer, more transparent crypto ecosystem. The post HTX Establishes Official Anti-Fraud Channel to Combat “Asset Unfreeze” Scams first appeared on HTX Square .
